Consumer Loan Origination
Lending
Tier 2ActiveApproved — authoritative
Description
Application intake, decisioning, and funding of consumer loans and HELOCs across digital and branch channels.
External-harm rationale
Origination outage delays new credit but does not impair existing customer funds or payments; harm accrues over days, not hours.
Ownership
Owning team
Loan Servicing Operations
Accountable executive
Sofia Lindqvist — Head of Retail Banking
Created by
Priya Raman (1st Line)
Last assessed
2026 cycle
Deep-dive scope
Not in scope
Taxonomy mappings
Organization
Branch Network
Product
Consumer Lending
Process
Loan Origination
Risk type
—