Important Business Services
The authoritative service inventory. Tier 1 services are in scope for the resilience deep dive (tolerances, dependency mapping, MPoF analysis, scenario testing).
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| Service | Owning team | Org unit | Product | Tier | Deep dive | Lifecycle | Governance | Last assessed |
|---|---|---|---|---|---|---|---|---|
Merchant Referral Services Partnership | Treasury Services Operations | Commercial Lending | Cash Management | Unassessed | — | Draft | Draft | — |
ACH Origination & Receipt Payments | ACH Operations | ACH Operations | ACH | Tier 1 | In scope | Active | Approved — authoritative | 2026 |
Branch & ATM Cash Access Channel | Branch Operations Support | Branch Network | Checking Accounts | Tier 1 | In scope | Active | Approved — authoritative | 2026 |
Commercial Cash Management Portal Treasury services | Treasury Services Operations | Cash Management | Cash Management | Tier 1 | In scope | Active | Approved — authoritative | 2026 |
Debit Card Authorization Payments | Card Services Operations | Card Services | Card Payments | Tier 1 | In scope | Active | Approved — authoritative | 2026 |
Domestic Wire Payments Payments | Wire Operations | Wire Operations | Wire Transfers | Tier 1 | In scope | Active | Approved — authoritative | 2026 |
End-of-Day Core Processing Core processing | Application Support | Application Services | Checking Accounts | Tier 1 | In scope | Active | Approved — authoritative | 2026 |
Mortgage Servicing Payments Processing Loan servicing | Loan Servicing Operations | Loan Operations | Mortgage | Tier 1 | In scope | Active | Approved — authoritative | 2026 |
Online & Mobile Banking Digital channel | Digital Channels | Digital Channels | Checking Accounts | Tier 1 | In scope | Active | Approved — authoritative | 2026 |
Commercial Loan Drawdowns Lending | Loan Servicing Operations | Commercial Lending | Commercial Lending | Tier 2 | — | Active | Approved — authoritative | 2026 |
Consumer Loan Origination Lending | Loan Servicing Operations | Branch Network | Consumer Lending | Tier 2 | — | Active | Approved — authoritative | 2026 |
Contact Center Servicing Channel | Contact Center | Contact Center | Checking Accounts | Tier 2 | — | Active | Approved — authoritative | 2026 |
Customer Onboarding & KYC Origination | Branch Operations Support | Branch Network | Checking Accounts | Tier 2 | — | Active | Approved — authoritative | 2026 |
Fraud Detection & Interdiction Risk operations | Fraud Operations | Fraud Operations | Card Payments | Tier 2 | — | Active | Approved — authoritative | 2026 |
Real-Time Payments (RTP) Receipt Payments | ACH Operations | ACH Operations | Real-Time Payments | Tier 2 | — | Active | Pending executive approval | 2025 |
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