Incident Mgmt Teams
Simulated system of record: ITSM (simulated: ServiceNow). Production seam: ITSM connector (e.g. ServiceNow) syncs escalation structures and on-call rosters.
Read-only in your current role — switch to Resilience Admin to manage this master.
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| Code | Name | Escalation tier | Contact channel | Status |
|---|---|---|---|---|
| IMT-GOLD | Gold Command (Executive Crisis Team) | Gold (executive crisis) | crisis-bridge line + secure messaging | active |
| IMT-SILVER | Silver Command (Incident Management Office) | Silver (incident management office) | 24×7 IMO bridge | active |
| IMT-TECHOPS | Technology Major Incident Team | Bronze (technical response) | ITSM paging rotation | active |